CREDO Transparency Report - Q3 2019

CREDO has a long history of defending civil liberties and fighting against abuses of power that threaten Americans’ constitutional rights to privacy. We are working for full repeal of the USA PATRIOT Act and FISA Amendments Act. Until such time as full repeal can be achieved, as well as afterward, we strongly believe there should be as much transparency as possible regarding government surveillance, and that our customers have the right to know when governmental entities request access to their information or communications. Accordingly, we are today publishing a quarterly transparency report detailing the number of July, August, and September 2019 governmental requests to CREDO for customer information and the content of customer communications that are not subject to a legal order not to disclose.

CREDO requires law enforcement entities to obtain a U.S. subpoena, court order, or warrant in order to obtain CREDO customer information and does not voluntarily provide third parties special access to user data for the purpose of surveillance. It is our policy to notify our customers, whenever allowed by law, of the existence of a governmental request for their information. It is important to note that it may not be possible for CREDO or any telecom carrier to release to the public a full transparency report, as the USA PATRIOT Act and other statutes give law enforcement the ability to prevent companies from disclosing whether or not they have received certain orders, such as National Security Letters (NSLs) and Section 215 orders seeking customer information. CREDO publicly advocates for the repeal of such statutes that fail to adequately protect the due process rights of its subscribers. In the case of NSLs, CREDO is committed to using all available statutory procedures to ensure that each request to CREDO accompanied by an indefinite gag is reviewed by a judge. CREDO has fought for the right to disclose each NSL it has received in the past and will continue to do so.

Number of Requests to CREDO

Number of governmental requests for customer information pursuant to subpoena, summons, court order, or other non-emergency process:   0

Number of emergency governmental requests for customer information:2:   2

Number of governmental requests for which some or all information requested was produced:   2 (100%)

Number of governmental requests for which customer communication content information requested (including wiretap requests) was produced:   0

Number of customer accounts for which customer information was produced:   2

Number of governmental requests to remove user content or accounts:   0

Note: Our report does not include information requests that include an authorization signed by the customer (e.g., to trace a lost or stolen phone) or civil requests.


CREDO provides US-based telecom services.

Type of Request Requesting Agency Was some or all of requested customer information provided? Customer State

Emergency Request

City Police Department



Emergency Request




Newly Reportable Requests from Past Report Periods

Number of National Security Letters received between January 1, 2019 and June 30, 2019:   0-9993

Number of customer selectors targeted by National Security Letters received between January 1, 2019 and June 30, 2019:   0-9993

Request from Q3 2018 that was subject to court order prohibiting disclosure of it’s existence for one year:

Type of Request Requesting Agency Was some or all of requested customer information provided? Customer State

Grand Jury Subpoena




CREDO Advocacy and Funding

CREDO supports the repeal of the USA PATRIOT Act of 2001 and the FISA Amendments Act of 2008. In 2015, CREDO endorsed Rep. Mark Pocan and Rep. Thomas Massie’s Surveillance State Repeal Act that would accomplish this, and we actively called on members of Congress to co-sponsor this important legislation. CREDO opposed reauthorization of the PATRIOT Act’s Section 215 before the USA Freedom Act was passed (a bill CREDO opposed) and worked to reform or repeal FISA Section 702 in advance of its most recent reauthorization. Until full repeal can be achieved, CREDO will continue working to reform the worst abuses of both acts. This includes fighting to roll back the National Security Letter (NSL) provisions of the USA PATRIOT Act, and fighting to make FISA Court opinions public so that the American people know how the secret FISA court is interpreting the law. CREDO supported the Amash Amendment aimed at halting the indiscriminate dragnet sweeping up the phone records of Americans, and the Massie-Poe-Lofgren amendment to defund warrantless NSA backdoor searches. CREDO opposed Sen. Patrick Leahy's most recent Senate version of the USA Freedom Act which passed in 2015, effectively reauthorizing the PATRIOT Act without fixing the worst constitutional abuses by the NSA. While the NSA has reportedly stopped analyzing the logs of domestic phone calls and texts made by Americans, we won’t rest until Section 215 of the USA PATRIOT Act has expired or is repealed. CREDO supports the Ending Mass Collection of Americans’ Phone Records Act, which would put an end to the NSA’s mass surveillance of Americans’ phone and SMS records.

In addition to our civil liberties activism, we also are a committed funder of civil liberties groups, with more than $2.6 million in donations to American Civil Liberties Union, Center for Constitutional Rights, Demand Progress, Fight for the Future and the Electronic Frontier Foundation.

Transparency Report Release Date: October 23, 2019


CREDO Transparency - Past Reports


Law Enforcement Guidelines

1 Customer information refers to non-content information such a customer’s name, address, bill information, or handset or account information. Regarding the content of customer communications, CREDO does not receive or store the content of customer communications sent using our services except customer communications directed to us for customer service purposes. This report includes only CREDO’s requests and does not include requests that may have been directed to another carrier. Requests received at the end of a quarter are counted in the quarter in which CREDO responds to those requests.

2 CREDO evaluates emergency requests to ensure they satisfy the requirements of 18 USC § 2702(c)(4) and/or (b)(8).

3 CREDO publishes this information for its previous Transparency Report pursuant to Section 603 of the USA FREEDOM Act. This information will be updated on CREDO’s July and January Transparency Reports, for the preceding six month period. CREDO believes that the gag on companies regarding National Security Letters is unconstitutional. What companies are allowed by current law to disclose in this report—NSLs received over a 6 month period in a range of 0-499 or 0-999---is not meaningful disclosure; it’s a joke. CREDO has challenged the constitutionality of NSL gags in court and will continue to fight on this issue at every opportunity.