Privacy and Security Policy

Working Assets, Inc. and its subsidiaries and brands, including CREDO Mobile, Inc., CREDO Long Distance, CREDO Action, and CREDO Energy (“CREDO”) are committed to preserving your privacy and safeguarding your sensitive information. The following statements describe our general information-gathering and usage practices.


  1. CREDO follows all state and federal guidelines protecting customer information.
  2. CREDO does not target minors as customers or activists, and does not intentionally collect information from people under 13 years of age.
  3. Our sites and/or mobile applications (“apps”) may link to merchants and information sites. Each of these sites has its own privacy practices and any information you share with these sites is subject to their policies and practices and is independent of CREDO.
  4. Our sites and apps have security measures in place to protect the loss, misuse and alteration of the information under our control.
  5. This policy may be changed from time to time. Please refer to the effective date of the policy to determine whether changes have been introduced. To inquire about the content of such changes, or if you have any questions about this Privacy & Security Policy, the practices of CREDO sites or apps, or your dealings with our web sites or apps, please contact:

Customer Service Team
101 Market Street, Suite 700
San Francisco, California 94105

Customers: 800-411-0848
Non-customers: 800-555-7774
[email protected]


  1. CREDO uses your e-mail address and/or site/app registration information to offer you special benefits and communicate with you in the future. CREDO may also share this information in order to provide you with service. Over time we will want to communicate with you via e-mail to inform you about new features and content on our sites, to request your vote on donations distribution (if eligible), and to make you aware of our special bonus offers and other services. You can opt out of receiving communications from us by following the opt-out instructions in our e-mails. In addition, you can opt out of receiving communications from CREDO Action by logging into our Subscription Management page. A password is required to log in on that page; if you do not have a password, just click the link under the Login button to have a password message sent to your email address.
  2. CREDO uses your social security number for credit and account verification purposes only.
  3. CREDO tracks, on a non-opt-out basis, information on which site pages are being visited and how they are being used.
  4. "Cookies" are bits of information that are stored by your browser on your hard drive. This technology allows you to save your password so you don't have to re-enter it each time you visit our site, and remembers you when you take action on our site. CREDO uses "cookies" to identify return visitors and to control the serving of ads to you while you are online. You can turn off the “cookie” function through most standard browsers. The app similarly collects bits of information to store on your device’s persistent storage so that the app can remember you.
  5. CREDO may place small pieces of computer code on our site pages and in our emails to facilitate personalized transactions.
  6. Additional protections apply for certain information CREDO collects and maintains about the telecommunications services you obtain from CREDO and how you use those services. This information is categorized by the federal government as Customer Proprietary Network Information or CPNI. Specific laws govern CREDO’s use and sharing of CPNI.
  7. To protect the security of your credit card information, we use SSL software, which encrypts provided and transmitted information.
  8. CREDO retains customer name, address, phone number, email address, and product type information for historical purposes. CREDO stores individually-identifiable customer billing data for three years unless longer storage is needed for tax, business, accounting, or legal purposes. CREDO is committed to minimizing the data it collects and stores about how you use our telephone service. CREDO does not receive, store, or assign precise handset location information, handset IP addresses, or logs of websites visited by your phone in the course of providing telephone service. CREDO does not receive or store the content of customer communications sent using our services except customer communications directed to us for customer service purposes.
  9. Whenever CREDO handles information that you enter on its sites or on its apps, regardless of where this occurs, we take steps to ensure that your information is treated securely and in accordance with the relevant Terms of Service and this Privacy & Security Policy. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, CREDO cannot ensure or warrant the security of any information you transmit to us or from our online products or services or on our apps, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.


  1. CREDO does not sell, trade or release your e-mail address to outside third parties unless they are named partners on a given project, the recipients of a petition or citizen action you have signed, or service partners subject to a non-disclosure agreement. To contact us regarding NRS 603(a), Nevada's online privacy law, Nevada members may email us at [email protected].
  2. If CREDO enters into a merger, acquisition, sale of all or a portion of its assets, or other transfer of assets in the unlikely event of insolvency, bankruptcy or receivership, your customer information will also be transferred as one of the business assets of CREDO.
  3. CREDO and/or its third party providers may provide aggregate information such as the number of users who visit a particular linked site to other parties.
  4. When you visit a CREDO website, information on which site pages you visit and how you are using them, as well as your IP address, referring URL, type of device, browser, operating system, geolocation (including city and country), cookie information, internet service provider, and any order information may be collected and disclosed to a third party for the purpose of improving our website and services. The CREDO donations website uses a third-party service from Mixpanel to collect some of the above information. Visitors of that site can opt out of Mixpanel information collection here. Mixpanel uses cookies to store opt-out information and if you get a new computer, install a new browser, erase or otherwise alter your browser cookies, you may also clear the Mixpanel opt-out cookie. CREDO also uses third-party service providers, like AdRoll, to serve ads on other sites on our behalf, which may involve the use of third-party cookies and pixel tags. (if you want more information or wish to opt out of receiving targeted advertising from AdRoll and other third-parties, please click here). A third-party advertiser may collect anonymous information about CREDO website users’ activities—which site pages you visit, when and how you are using them, your IP address, geolocation, and products purchased.
  5. In the event of a judicial or governmental inquiry, CREDO will release personally-identifiable information pursuant to a valid subpoena, summons, or court order. Unless specifically prohibited by court order or statute, CREDO will notify you in writing of the request prior to releasing such information. CREDO may release name and address information to a governmental entity if it in good faith believes that an emergency involving danger of death or serious physical injury to any person requires disclosure, without delay.

To view CREDO’s transparency report, click here.

Effective September 26, 2019.