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CREDO requires third parties to obtain a U.S. subpoena, court order, or warrant (for example, in the case of a request for content) in order to obtain CREDO customer information.
Legal process may be sent to:
Working Assets Funding Service, Inc./Credo Mobile, Inc.
Attn: Custodian of Records
101 Market Street, Suite 700
San Francisco, CA 94105
Fax: (415) 371-1048
CREDO can only provide customer and account information associated with telephone numbers for which we currently or formerly have provided service.
Requests for user content or location information would need to be sent to our underlying carrier.
It is CREDO’s policy to notify customers upon receipt of a civil demand for their account information. There is a 21-day waiting period before disclosure of information. CREDO will advise the customer that the information will be disclosed unless CREDO is in receipt of a document seeking a court-approved protective order prior to the date on which CREDO must legally comply with the demand.
CREDO will notify customers upon receipt of criminal legal process seeking information about their accounts unless such notification is prohibited by law. There is a 21-day waiting period before disclosure of account information, unless CREDO is compelled by law to respond earlier. When CREDO is prohibited from notifying a customer before complying with criminal legal process, CREDO will provide notification once the legal prohibition expires.
CREDO will notify customers when information about their accounts has been provided in response to an emergency request.