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Switch to CREDO Mobile and we’ll cover up to $350 in credit for outstanding device payments or early termination fees when you ditch your current provider.* Plus, get up to an additional $300 credit when you trade in your device.*Sign Up + Save
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To earn up to a $350 credit,* just upload the final bill from your previous carrier to our online submission form. It should show any outstanding device payment plan balance or ETF (early termination fee).Submit Your Bill
Answer a few quick questions about your device and request a trade-in value quote. If you accept the quote, just follow mailing directions and get a CREDO bill credit for up to $300.*Request a FREE Quote
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CREDO will cover any outstanding device payments and/or early termination fees (ETFs) that your previous provider is charging up to $350 per line for up to 5 lines when you switch to CREDO.
An Early Termination fee is a penalty fee charged by phone companies when a customer chooses to terminate or cancel service before their contract ends.
Customers that have been with CREDO Mobile for 30 days are eligible for a buyout credit. If your previous phone company charged you an early termination fee or any equipment charges (such as outstanding device payments), you’re eligible for a credit of up to $350 per line (for up to 5 lines) when you switch to CREDO.
We’ve made submitting your final bill from your previous phone company easy. Simply click here to upload your final bill and submit our electronic form. If you don’t have a digital version, we recommend using your phone to photograph the relevant charges and upload the images using the form.
Your credit should appear on your CREDO Mobile account within 30 days from when we receive the contract buyout form and copy of your previous phone company’s bill. Please keep an eye on your inbox, you will receive a confirmation email when your credit is approved. We will also let you know via email if, for any reason, we need more information to process it.
We require that customers have service with CREDO Mobile for more than 30 days before we process their credit. There are times we receive forms with missing information. When this happens, we typically notify customers via email within 1 week of their submission.
If 30 days has passed from the date we received your form, feel free to give us a call at 1-800-411-0848 and we’ll be more than happy to look into expediting your buyout credit.
CREDO Mobile accepts most cellular devices for trade-in. We do, however, require that the device be able to power on.
For a complete list of eligible devices and estimated trade-in value, please visit our Trade In site.
When you submit your device trade-in information, you will receive a quote from us. This amount is only a quote and not a guarantee of a reimbursed credit value. Only upon examining of the phone in-person can we make a full assessment of the value. Therefore, all trade-in values are at our sole discretion and may change at any time without notice.
If CREDO determines that any device submitted to this program is ineligible or has been identified as a lost or stolen device, CREDO will not issue a Trade-In Credit, and CREDO will not return the device.
For Apple iPhone and iPad devices, you MUST erase all content and turn off the ‘Find my iPhone’ feature to receive a credit.
Yes. The trade-in offer applies to both individual and family accounts. You can receive a credit of up to $650 per line (up to 5 lines), this includes a credit for any early termination or equipment fees and phone trade-in.
You’ll receive your credit within two billing cycles after we receive the device(s) you’re trading in.
Once you receive an email determining the value of your trade-in, the credit can take up to two bill cycles to apply. If two bill cycles have passed and you still haven’t received your credit, feel free to give us a call at 1-800-411-0848 and we’ll look into expediting your trade-in credit.
CREDO must receive the device within 10 days of the date that you receive your estimate. If we do not receive it within 10 days, the trade-in value and/or eligibility of the devices could change.