What is an eSIM?

An embedded SIM (eSIM) lets you connect to a wireless network. It's just like a physical SIM card, but a digital eSIM is built into your device. With an eSIM, you don't have to insert that small chip into your device. And it's more secure – someone can't remove the physical SIM card if your phone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

Some devices are dual compatible – they use both a physical SIM card and an eSIM, so you can have two wireless accounts with talk, text, and data all on one device. Some devices can even have multiple eSIMs on the same device and use two phone numbers at the same time.

Can I use an eSIM with CREDO Mobile?

Yes. iPhone XS, iPhone XS Max, iPhone XR or later all support eSIM. The iPad Air activates with eSIM as well.

If you purchased an iPhone 14 or iPhone 14 Pro model or later, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.

You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780

How do I activate an eSIM on a device I want to bring to CREDO Mobile?

Activating a BYOD phone on CREDO Mobile is easy.

You can call 1-866-306-2900 to speak with a representative who can help you through the process. If your phone is not compatible with CREDO, we have many options for new devices at
www.credomobile.com.

If you don't have an eSIM compatible device, you may still bring your device to CREDO. Go to
Go to https://www.credomobile.com/byod/ to check compatibility and we will mail you a SIM Card to activate.

How do I activate a phone I purchased from CREDO Mobile if I am using eSIM?

When you receive your phone, go to credomobile.com/GetStarted. You will need your phone number or order number and your billing zip code. You can call 1-866-306-2900 to speak with a representative who can help you through the process.

Why should I switch to CREDO Mobile?

$95 Million Dollars. Over the years, that is how much CREDO has donated to non-profits trying to make the world a better place. Every month CREDO donates to groups working on important issues that include women's rights, climate justice, peace and civil rights. When you switch to CREDO Mobile, you get everything you want in a phone company and the great feeling knowing you are helping to make a better world.

You can vote on which groups get this month's donations at . www.credodonations.com.