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Moto X

Moto X

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Activation issues

If you just activated your phone and it's not working, the quick updates below will fix most connection problems.

Before you start, you'll need to turn off Wi-Fi. Drag the notification panel down from the top of your screen and tap Person / Settings Icon. If Wi-Fi is on, tap the Wi-Fi icon and then tap the switch at the top of the screen to turn it off.

Once Wi-Fi is off, follow these steps:

  1. Turn off your phone by holding the power button and then tapping Power off > OK.
  2. After your phone turns off completely, wait about 30 seconds and then turn your phone back on by holding down the power button for a few seconds.
  3. Once your phone has restarted, unlock the screen, drag the notification panel down from the top of your screen and tap Person / Settings Icon > Settings.
  4. Scroll down and tap System Update > Update Profile. The update may take a few minutes.
  5. Tap OK when the update is complete.
  6. Press Home Icon > Phone Icon.
  7. Test your voice connection by calling 888-281-2461. You should hear a short recorded message if your phone is working properly.
  8. Press Home Icon and test your data connection by tapping Chrome Icon. If the page loads, your data connection is working.

Phone still not working? Please run through the steps above one more time. This frequently solves the problem. If it doesn’t, give us a call at 800-411-0848 for additional troubleshooting.


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