select your phone:
HTC Arrive™
First Steps
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You'll need to call us to activate your phone. When your phone arrives, please wait to turn it on until asked to during the call. We recommend charging your phone for 30 minutes before calling us. (The battery is preinstalled.)
Please use another phone to call our customer service team at 800-411-0848. They'll walk you through everything and answer any questions.
Please note: If you're transferring the number from your current phone to your new phone, please don't use either phone when you call us. Once your number has transferred, you'll get a text message from us confirming that the transfer is complete.
Connect to a Wi-Fi network for fast data speeds when you're checking email, browsing the web, downloading apps and more. Turning it on allows your phone to find and connect to Wi-Fi networks.
To turn Wi-Fi on:
- Press
and tap 
> Settings > Wi-Fi.
- If Wi-Fi is off, tap the switch on the right side of the screen to turn it on.
- When Wi-Fi is on, your phone will scan for and list available Wi-Fi networks.
- Tap a Wi-Fi network to connect to. If you select an open network, your phone will automatically connect. For secured networks, enter the password and tap done.
Your phone will automatically remember and connect to the Wi-Fi network the next time you're in range if Wi-Fi is on.
By default, the Bluetooth feature is turned off. To turn on Bluetooth and pair a headset:
- Press and tap > Settings > Bluetooth.
- Tap the switch on the right side of the screen to turn it on.
- Your phone will search for and list available devices.
Please note: Your headset must be in pairing mode so your phone can see it. Please review your headset's user guide for information on putting it in pairing mode.
- Tap the device you'd like to pair with, enter the passkey from your headset's user guide if it asks for one, and tap OK.
Please note: Activating Bluetooth can drain your battery faster. We recommend only turning it on when you need it.