BLACKBERRY BOLD 9650 EMAIL SUPPORT

1. From the Home Screen, press the button to view the main menu.
2. Find and select Setup.
3. Select Email Settings.
4. If this is your first attempt to set up an email account, read the User Agreement. If you accept, select Yes and I agree.
5. On the Login page, enter the email address you wish to configure.
6. Enter your email account's password into the password box.
   Note: It is recommended that you click Show Password during setup to ensure that you are typing your password correctly.
7. Select Next.
8. If everything was done correctly, you will be brought to a Success! screen.
   Note: It may take up to 20 minutes for your email to start arriving on your BlackBerry Bold. Also, only email received after setting up your email account will be synced.

Use the BlackBerry® Enterprise Server option to associate your smartphone with a Microsoft® Outlook, IBM® Lotus® Notes® or Novell® GroupWise® work email account and to take advantage of advanced wireless data synchronization capabilities. If your system administrator has provided you with an enterprise activation password, you can set up email using this option:

1. From the Home Screen, press the button to view the main menu.
2. Find and select Setup.
3. Select Setup Wizard.
4. If this is your first time going through the Setup Wizard, you may have to set the date, time and do the typing tutorial.
5. Select I want to use a work email account with a BlackBerry Enterprise Server in the setup wizard on your smartphone. If you do not have an enterprise activation password, contact your system administrator.

To determine why you cannot send messages on your device, perform one or more of the following actions:

• Verify that your BlackBerry device is connected to the wireless network. To do this, check the top right of the device screen for signal bars. You can also go to the Manage Connections icon on the main menu to verify connection and turn your connection on and off.
  Note: If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• If you created an email address or added an existing email address to your device using the email setup within the Setup Wizard icon, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the Email Settings icon to check your settings.

The process varies depending on whether you have a BlackBerry Enterprise Server (BES) account or a BlackBerry Internet Service (BIS) account.

If you have BlackBerry Internet Service, you will need to add a new signature from our BlackBerry Internet Service Web site: http://credomobile.BlackBerry.com.

Note: You will need to create a username and password.

1. Once you're signed in, click on EDIT for the email address you want to add the signature to.
2. On the next screen, enter your customized email signature. The default is set as, "Sent from my BlackBerry smartphone, powered by CREDO Mobile."

If you have a BlackBerry Enterprise Server account:

Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Use Auto Signature field to Yes.
5. Type a signature.
6. Press the Menu key.
7. Click Save. Your signature is added to email messages after you send them.

If you use a BlackBerry Enterprise Server you can add a platform-wide email signature to append to each email sent from your BlackBerry smartphone (i.e. both your work and personal email accounts). In order to do this, follow the steps listed below.

If you use BlackBerry Enterprise Server software version 4.1 for Microsoft Exchange and all software versions for Novell GroupWise and IBM Lotus Domino:

1. Open BlackBerry Manager.
2. Select the BlackBerry Enterprise Server Name.
3. Select the Server Configuration tab and click Edit Properties.
4. Select the Messaging properties and edit the Append Disclaimer Text field with the information you want contained in the email.
5. Click Apply and OK.
6. Close BlackBerry Manager.

For BlackBerry Enterprise Server software versions 4.0 and earlier for Microsoft Exchange:

1. Open BlackBerry Manager.
2. Right click the BlackBerry Enterprise Server Name and go to BlackBerry Server Properties.
3. Select the Message Options tab.
4. Fill in the Disclaimer Text field with the signature you want.
5. Click Apply and OK.
6. Close BlackBerry Manager.

There are profiles available on your BlackBerry smartphone that manage notifications such as the phone ringing or vibrating when you receive a call, text or email. You can use the standard notifications or you can customize them. Here is how to customize:

1. From the Home Screen, press the button to view the main menu.
2. Locate and select Sounds.
3. Select any available profile, or if you want to customize a profile, select Edit Profiles.
4. Select the profile you want to edit.
5. Click the application or item that you want to change.
6. Change the notification option.
7. Press the Menu key.
8. Select Save.

Your BlackBerry Internet Service account can be associated with up to 10 Internet service provider (ISP) email accounts. The BlackBerry Internet Service supports most Post Office Protocol 3 (POP3) and Internet Message Access Protocol (IMAP) accounts, including Windows Live™ Hotmail®, Gmail® and Yahoo!® Mail.

You can find more information here on associating multiple accounts.

All messages (i.e. SMS, email, work email, missed calls) will appear under the Messages icon. Separate icons can also be set up for email accounts, SMS and missed calls.

1. Open the main menu using the BlackBerry key.
2. Click the Messages icon (the envelope). Scroll to the top of the inbox. Once you've highlighted the top of the inbox, hit the button to see a list of edit functions. Scroll down to Options.
3. Next, click on General Options.
4. Click on SMS and Email Inboxes and select Separate. This will create a new home screen icon — a folder named SMS and MMS.
5. Now you can (optionally) hide the Messages icon since SMS/MMS messages go to their own folder.

For your email messages: you should see icons for each of your email accounts on your BlackBerry. When a new message arrives, it will go into its respective folder. You will see a notification on your home screen.

Business contacts are stored in the Contacts folder, while personal contacts are stored in a subfolder called Personal Contacts.

Learn how to transfer contacts from your Microsoft Outlook or Outlook Express account.

When attempting to synchronize address book entries on your BlackBerry smartphone with Microsoft Outlook in Windows Vista, you may receive the following error message: "Error encountered. Check documentation."

This occurs when there is a contact photo included in the Microsoft Outlook address book entry.

To resolve this issue, complete the following steps:

1. Remove the contact photo from the Microsoft Outlook address book entry. For instructions, consult Microsoft Outlook Help.
2. Configure the field mappings in BlackBerry Desktop Manager to not synchronize contact photos.
   1. In BlackBerry Desktop Manager, click Synchronize.
   2. Under the Configuration heading on the left side of the window, click Synchronization.
   3. Under Synchronization Configuration, click Synchronization.
      Note: The BlackBerry smartphone must be connected to the computer using a USB cable for Synchronization to be available.
   4. Select Address Book and click Advanced.
   5. Under Field Mapping, click Map Fields.
   6. Click on the bi-directional arrow between Picture and Contact Photo to remove the mapping, and click OK.

You can sync your contacts via text message or by visiting Google on your BlackBerry smartphone.

1. On your computer, click here and enter your mobile phone number. Google will send you a text message with the download link. Click the link.
2. On your BlackBerry, browse to: http://m.google.com/sync.
   • Download the Google Sync client to your BlackBerry.

Once you have downloaded Google Sync, look for the Google Sync icon on the main menu of your BlackBerry home screen. You can then use the Menu button to manage the following:

• Synchronization frequency – manual or automatic synchronization. If you opt for automatic sync, Google Sync will update your BlackBerry after you update your calendar or contacts.
• Contact synchronization – turn on or off.
• Calendar synchronization – turn on or off, and choose whether to sync your prior events.

The first time you use Google Sync it may take a while. Try syncing just your contacts or just your calendar first. Once this initial synchronization has taken place, future updates will be much faster.