BILLING & USAGE SUPPORT

 

Member Services

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  • view and pay your bill
  • check usage
  • change your plan
  • check out special offers
  • enroll in paperless billing
  • take political action
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Billing & Usage

Whether you want to know how to make a payment, check your usage or make calls abroad, you'll find the answers here.

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Billing

What are my bill payment options?
What does it mean to round up my bill?
Do you offer paperless billing?
Why are there taxes and surcharges on my bill?

Usage

How do I check my current voice, text, and data usage?
I’m on a plan with limited voice minutes. How are my minutes deducted?
Will I be billed for calls to toll-free numbers?
What counts as data or internet use?
How much does it cost to browse the internet and use data on my phone?
How much does it cost to send or receive a text message?
Are there any charges for call waiting?
Are there any charges for using three-way calling?
How do I avoid getting signed up for unwanted text messaging subscriptions?
Do you offer a mobile hotspot plan? How much does it cost?

Calling and Texting International Numbers from the U.S.

Can I call international numbers from my mobile phone?
What are the rates for placing international calls from the U.S.?
Will I be charged for incoming international calls?
Will I be charged for sending text messages to international numbers? What about receiving a text from an international number?

Using Your Phone While Abroad

Can I make calls on my mobile phone when I'm outside of the U.S.?
How much does it cost to send or receive a text message while traveling abroad?
How much does data usage cost while traveling abroad?