MINUTES & USAGE FAQ

 

Member Services

Sign in to:
  • view and pay your bill
  • check minutes & usage
  • change your calling plan
  • check out special offers
  • enroll in paperless billing
  • take political action
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Minutes & Usage

Learn more about your calling plan, how to check your monthly usage, and services like text-messaging and web-browsing.

Usage

How do I check how many minutes I have left on my plan?
How are my minutes deducted?
Who is charged when a call is placed from one mobile phone to another?
Do domestic roaming calls incur an extra charge?
My service plan offers long distance at no extra cost. Do I ever pay for long distance calls?
Will I be billed for calls to toll-free numbers?

Web-browsing

When am I billed for web-browsing?
How much does it cost to browse the web on my phone?

Text messaging

How much does it cost to send or receive a text message?

Roaming

How will I know if I'm roaming?
Do domestic roaming calls incur an extra charge?

Other services

How much does it cost to download content like ringtones or wallpaper?
Are there any charges for call waiting?
Are there any charges for using three-way calling?
Are there any charges associated with Caller ID?
Is there a charge to use call-forwarding?