BLACKBERRY TOUR 9630 APPS SUPPORT

Note: To connect to the wireless network, your wireless service must be active and you must be in a wireless network coverage area.

1. Press the Browser button (the globe icon).
2. If a Web address field appears on the screen, type in your desired URL.
3. If a Web address field doesn't appear, select the BlackBerry icon (next to the green Send key). Select Go To and then type in your desired URL.

1. On a map, press the Menu key.
2. Click Get Directions.
3. Perform one of the following actions to specify a starting location:
   • To specify your current location, click Where I Am.
   • To specify a new location, click Enter An Address.
   • To specify a saved location, click From Favorites.
   • To specify a location for a contact, click From Address Book.
   • To specify a recently viewed location for a contact, click the location.
4. Repeat Step 3 to specify an ending location

You can purchase apps, games, business apps, music and more for your BlackBerry through a variety of providers online. These services generally require payment via credit card or PayPal. Be cautious when purchasing from vendors you are not familiar with, to ensure the quality of the content and provider. Non-reputable companies may try to enroll you in a subscription service without making it clear. Subscription services are a fine way to purchase content as long as you are aware you're signing up for the subscription and you are clear on how to cancel it.

1. In the sound application, click Set Ringtones/Alerts.
2. Click the application or item that you want to change.
3. Perform one of the following actions:
   • To use a preloaded ringtone, in the Ringtone field, click a ringtone.
   • To use a ringtone that you downloaded, in the Ringtone field, click Browse. Navigate to a folder that contains ringtones. Select a ringtone.
4. Press the Menu key.
5. Click Save.

1. On the main menu on your phone, click the Messages icon.
2. Press the BlackBerry key (next to the green Send key).
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
   • Type an SMS phone number (including the country code and area code).
   • Type a contact name.
   • Type part of a contact name. Click a contact.
   • Type an e-mail address.
5. Enter your message.
6. Press the BlackBerry key.
7. Click Send.

Watch the BlackBerry Tour smartphone tutorial.

You can exchange text messages up to 160 characters. The character limit includes the sender's e-mail address, if applicable, the composed message and, if provided, the subject and call-back number.

1. From the home screen, click on the Camera icon using the trackball.
2. When you are ready to take a picture, click the trackball to capture the image.
3. Press the BlackBerry icon (next to the green Send key) to display Camera options such as "Send/Share" and "Set As".
4. Select "Send/Share".
5. Select "MMS".
6. A list of all your existing contacts appears, select a recipient or add a new one by selecting "New Contact".
7. Press the Menu button and select "Send".

Note: There are other great ways to share your pictures such as e-mailing, uploading them to Flickr, using BlackBerry Messenger or sending them to Facebook. Please refer to "Using the Camera" in your BlackBerry 101 Tutorial for more details.

Note: First verify that you have inserted a media card into your BlackBerry device.

1. From the home screen, click on the Camera icon using the trackball.
2. Press the BlackBerry icon (next to the green Send key) to display Camera options such as "Help" and "Video Camera".
3. Select Video Camera.
4. To begin recording, click the trackball.
5. Perform one of the following actions:
   • To stop recording and save the video, click the Stop icon.
   • To resume recording, click the Resume icon or select Continue Recording.
   • To play the video, click the Play icon.
   • To rename the video, click the green Folder icon.
   • To delete the video, click the red X icon.
6. To send the video, click the Envelope icon.
7. A list of all your existing contacts appears, select a recipient or add a new one by selecting "New Contact".

Please refer to "Camera" under Advanced Services on the BlackBerry 101 Tutorial for more details.

Yes. Learn how to set up AOL Instant Messenger, Google Talk, Yahoo! Messenger, Facebook, ICQ, Windows Live Messenger or MySpace on your BlackBerry smartphone.

Select your IM type from the left-hand menu under Instant Messaging.

The maximum message size is approximately 400 characters.

Learn how to set up AOL Instant Messenger, Google Talk, Yahoo! Messenger, Facebook, ICQ, Windows Live Messenger or MySpace on your BlackBerry smartphone.

Yes. Learn how to set up Flickr on your BlackBerry smartphone.

First, download the Facebook for BlackBerry app. Once you’ve downloaded the app, you can:

• View your friends' highlights, like status updates, photo uploads, comments and wall posts.
• Check out your friends' profiles with access to status updates, wall posts, friends and recently added pictures.
• Open recently added photos or entire albums, or tag photos of friends. You can even comment on pictures.
• Receive instant notifications on your BlackBerry smartphone's home screen.
• Send and receive messages or wall posts, pokes and friend requests.
• Update your status, and view and comment on your friends' status updates.
• Share photos from your BlackBerry smartphone and post to Facebook.
• Connect your Facebook friends with your BlackBerry Address Book, including their profile pictures.
• Stay organized with birthday reminders and event integration into your BlackBerry calendar.

1. In the Facebook for BlackBerry smartphones app, go to the Menu and select Upload a Photo.
2. Click on a photo.
3. Perform one of the following:
   1. Type a caption.
   2. Change the album.
   3. Click Tag This Photo.
4. Click Send.

Learn more about Facebook for BlackBerry®.

Facebook for BlackBerry smartphones are designed to allow BlackBerry smartphone users to create a link between a Facebook friend and that friend's existing contact information. Once the friend is linked, the BlackBerry smartphone user can highlight the contact in the Contacts application, display the menu and select Facebook. The following options are available:

• Send Messages
• Write on Wall
• Poke

To link a Facebook friend's profile to his/her name in your address book:

1. In the Facebook for BlackBerry smartphones app, click the Friends icon.
2. Click on the friend's name, or click the Menu key.
3. Click Connect to BlackBerry Contact.
4. Click Select Contact.
5. In the Select Address list, click the contact that you want to add.

To remove the link between the Facebook friend and the contact, complete the following steps:

1. In the Facebook for BlackBerry smartphones app, click the Friends icon.
2. Click on the friend's name, or click the Menu key.
3. Click Disconnect from BlackBerry Contact.

Learn more about Facebook for BlackBerry®.

There are many apps that can help you make the most of Twitter on your BlackBerry smartphone. Here are some links to apps you may want to try:

http://www.orangatame.com/products/openbeak/

http://crackberry.com/twitter-roundup

You can use your Tour in over 200 countries around the world. For a list of countries and rates, please see the Travel Abroad page.

Please note that your SIM card needs to be activated for international roaming to work. If you have not done so already, please call 800-411-0848 at least one week prior to traveling abroad.

To order a replacement SIM card, call 800-411-0848. Please be sure to activate your new SIM card prior to traveling abroad. A CREDO Mobile customer service representative can help with the activation process: 800-411-0848.

No. SIM cards purchased from CREDO Mobile may only be used with the BlackBerry Tour 9630 smartphone from CREDO Mobile.

Yes. The BlackBerry Tour smartphone from CREDO Mobile is SIM-unlocked and other pre-paid SIM cards that you may purchase abroad or purchased online specifically for travel abroad can be used with the Tour. Our customers are free to choose a different SIM card, though there are advantages/disadvantages of doing such. For example, you would not be able to get data to work (no e-mail or Web-browsing) but you may be able to save money (prepaid). Please note that SIM cards for use in the U.S. (such as with T-Mobile or AT&T) will not work with the BlackBerry Tour smartphone from CREDO Mobile.

For support while traveling abroad, please call our international help line at 571-730-5554 from a phone other than your BlackBerry smartphone, so that we can troubleshoot the issue. Or email us at customerservice@credomobile.com. Support is available Mon–Fri, 5:30 a.m.–7:30 p.m. PT and Sat–Sun, 7 a.m.–5 p.m. PT.

Please note: Our international help line should only be used when traveling abroad. When in the U.S., please use our general customer service number for your inquiries: 800-411-0848.

If your phone was recently hotlined or suspended, please call 800-411-0848 to determine whether it can be used abroad.

1. Remove battery from the BlackBerry Tour smartphone for at least 30 seconds. Replace battery and turn on device.
2. While the battery is out this is a good time to make sure that the SIM card was inserted correctly. The SIM cards metal contacts should be facing down and the cutoff corner of the SIM card points toward the top-left corner of your device.
3. Replace battery so that the metal contacts on the battery align with the metal contacts on your device and turn on the device.
4. Make sure that the phone is not in Emergency mode.
5. Make sure that the phone is in a mode that's Global/GSM/1XEV-compatible with the local cellular network technology. To do this, go to Manage Connections. Select Mobile Network Options, then Network Technology. Select Global.

If Global mode is not working, try selecting GSM/UMTS or 1XEV, depending on which country you're in.

If you are having issues with data service in particular, try the following troubleshooting steps to re-provision data service: go to Manage Connections, select Mobile Network Options. Hit the BlackBerry button and select Update Profile.

Here’s a helpful tutorial on how to remove or insert your SIM Card.