Questions About CREDO Mobile
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MAKING THE SWITCH
If you’re a progressive, it’s as simple as this: While AT&T and Verizon Wireless fund radical right politicians, we fight them. We fight them through our network of more than 3 million activists at CREDO Action. And we fight them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $76 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.
New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.
We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.
Under CREDO's arrangement with Sprint, CREDO members have access to service anywhere on the Nationwide Sprint Network, reaching more than 280 million people.† Be sure to check our coverage maps for the latest coverage information. You’ll need to check voice and data coverage separately.
†Although Sprint provides CREDO members access to its wireless network and to its wireless services, CREDO is responsible to CREDO members for the services. Please call CREDO with any questions or comments about services. Sprint is a trademark of Sprint.
Yes. Simply provide us a few details about your current service, such as your account number, during checkout right before you confirm your order. When you get your new phone, activate it online (it’s easy). We’ll then transfer your number and cancel your current service. (Don’t cancel your service yourself or you’ll lose your phone number!)
If you place your order before 8 p.m. PT, your phone should arrive within 2 business days. If you order after 8 p.m. PT, it should arrive within 3 business days.
The ability to transfer your contacts from another phone will vary based on your current phone.
If you currently have a smartphone
You can transfer any contacts you have in your Google (Gmail) and Outlook accounts to any of our smartphones.
If you currently have a basic or messaging phone
Most basic and messaging phones can send contacts to another phone via Bluetooth. If you’re not sure if your phone can do this, CREDO can check for you. Click Click to Chat in the upper right corner of this page (when available) or send us an email. Please include your current phone model in your message.
You can exchange your CREDO Mobile phone for another phone within 30 days of your order date. You’ll be charged a $30 restocking fee for each phone you exchange. If the new CREDO phone has a higher value, you'll be charged the cost of the new phone. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.
RATES AND PHONES
CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.
No. However, CREDO offers great perks you won’t find at most mobile phone companies, such as calling from the U.S. to Canada and Mexico at no extra cost. Plus we fight for your progressive values so you can feel good about where you money is going.
- CREDO members who have completed a two-year service contract are eligible to upgrade to a new phone at new-member pricing, with a new two-year service contract.
- CREDO members on a two-year service contract can upgrade to a new phone after completing 20 months of their two-year contract for the new-member price of the phone plus a $50 early upgrade fee, with a new two-year contract.
- CREDO members on a two-year service contract who have completed less than 20 months of a two-year contract can upgrade to a new phone for the full retail price of the phone.
- CREDO members on a ZeroNow installment plan can upgrade to a new phone after 12 months. As part of the ZeroNow early upgrade process, once you receive your new phone you’ll be required to return your current ZeroNow phone subject to the terms of the ZeroNow program.
To find out when you’re eligible for an early upgrade, sign in to Member Services, scroll down to the phone section and click check upgrade eligibility under Quick Links next to the line you’d like to upgrade. Your upgrade eligibility will appear below the links.
Not enrolled in Member Services? Set up an account today. Our secure site is conveniently available 24 hours a day to check your usage, pay your bill and determine your early-upgrade eligibility.
For calls and texts made from the U.S. to international numbers
Calls made from the U.S. to Canada and Mexico are treated like domestic calls, with no long distance fees.
Rates for calls to other international numbers vary based on the country you're calling and whether you sign up for our international long distance discount plan. The discount plan is just $3.99 a month per line and offers significant savings over our standard rates. Please view our international calling page for both sets of rates.
Text messages to an international number—regardless of where you are—cost $0.25 each and are not included in our plans.
Calls or texts you receive from international numbers while you’re in the U.S. are treated just like domestic calls and texts.
For voice, text and data use while traveling abroad
Rates and availability of service vary based on the country you’re visiting. Please see our Traveling Abroad page for rates and information.
Yes. All of our phones work in select countries (generally those in South America and Asia). If you need a global phone, all of the smartphones we currently offer (except the Samsung Galaxy S® III and Motorola Moto G) are global phones that support international roaming on both GSM and CDMA networks in over 228 countries around the world. See our Traveling Abroad page for more information about rates and availability of service.
Many states and local jurisdictions apply unique taxes to wireless services. Taxes vary depending on factors like local tax rates, your billing address and the origination of your call.
We list radiation and emissions ratings for all of our phones online. Simply choose a phone from our All Phones page, click the Tech Specs tab and scroll to the bottom to see the SAR rating.