Lost your phone? Need details about your plan? Or want to add a line? We've got what you need to know.
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Our Member Services site allows you to check your usage, change your plan, add a line to your account, pay your bill and much more. You can sign up and log in anytime at credomobile.com/members.
To make sure no one uses your phone, we recommend that you suspend your service online or over the phone.
If you purchased insurance for your phone, please contact Assurant at 888-802-7211 to file a claim.
There are two options for suspending your service. With the first option, you'll continue to be billed your monthly service fee, so it's best used for short periods of time—for example, if your phone is lost or stolen and you want to prevent unauthorized calls.
The second option allows you to make your account dormant for up to six months for a $15 fee and is ideal if, for example, you're going to be out of the country for an extended period of time.
You can temporarily suspend your service within Member Services or over the phone using our automated phone system. Please keep in mind that you'll continue to be billed your monthly service fee with this type of suspension. You can restore service at any time. To suspend service using Member Services:
- Sign in to your account.
- Click on the Phone & Plan tab.
- Select Suspend service from the menu on the left.
- Verify that your phone number is correct and choose a reason for suspending service.
- Click the Suspend button.
You'll receive a confirmation email. To restore your service, simply follow the instructions above. The Suspend service option will be replaced by Restore service.
To suspend service using our automated phone system after business hours:
- Call 800-411-0848. Enter the primary number on your account when asked.
- In the main menu, select the option to suspend service and follow the instructions.
- You'll be asked to create a 4-digit PIN code. Write this down as you'll need it to restore service using the automated phone system.
When you want to restore service, simply call 800-411-0848 again. When you enter the suspended mobile number, you'll be given the option to restore service or continue to the main menu. You'll need the PIN code you created to restore your service.
If you'd like to put your service on hold for an extended period, you can make your account dormant by calling customer service at 800-411-0848. It costs $30 to turn off your service and you can keep your account dormant for up to 3 months. You won't pay any monthly service fees while your account is dormant.
Click on the Forgot password link in the log in area. We'll send you an email with a temporary password. After you log in, you'll be asked to answer your security question to retrieve your password.
For information about your voice plan, please visit our voice plan details page. To see what your current plan choices are, you can log in to Member Services at right.
Yes. For $5 a month, you can get our Overage Discount plan, which reduces your overage charges to just 10¢ a minute. Without this service, the overage rate ranges from 20¢ to 45¢, depending on your voice plan.
You can sign up for the Overage Discount in Member Services or by calling customer service at 800-411-0848.
Please note: The $5 monthly fee covers one line only. If you’d like overage protection on multiple lines in a family plan, you’ll need to add the plan for each of the desired lines. Calls made prior to adding the Overage Discount plan won't qualify for the discount and will be charged at your regular overage rate.
Sign in to Member Services at right. Choose the Manage myCommunity numbers option listed next to the phone line you want to change. Then tell us the numbers you'd like on your myCommunity contacts list for that CREDO Mobile line. Changes will take effect in the next billing period.
We'll automatically send you your referral check eight weeks after your friend signs up if all of the following conditions have been met: your friend gave us your name and CREDO phone number when they signed up for CREDO Mobile, stayed past 30 days and paid their first bill. If you want to check on the status of a referral, simply give us a call at 800-411-0848.
You can add additional lines to your account by logging in to Member Services and clicking on the Add a line link under your usage information. If you're currently on an individual plan, you'll need to switch to a family plan. Family plans include two lines, but you can add up to three more starting at just $9.99 per month for each line, excluding data fees. You'll enjoy shared minutes across all lines for just one flat monthly rate