FREQUENTLY ASKED QUESTIONS
Why switch to CREDO Mobile?
If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.
What does “no contract for 30 days” mean?
New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.
How does the contract buyout credit work?
We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.
Can I keep my current phone number? When will it switch to my new phone?
Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)
For more information, see our support page on transferring your phone number to CREDO Mobile.
What is your exchange policy?
You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.
How much are your plans? What’s included?
CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.
