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Open Internet and Broadband Access Informationpage title

Open Internet and Broadband Access Information

CREDO Mobile customers who have data-compatible phones or tablets enrolled in a data plan have access to the Internet through our Service (as defined in our Customer Agreement). This page provides a starting point for information about that access and is subject to change.

Price/Commercial Terms

See our Plans page for a list of available plans and prices.

Performance and Coverage

CREDO provides service on more than one network.

Network A:

In LTE coverage areas, you can expect download speeds up to 5 Mbps and upload speeds up to 2 Mbps. Video resolution is set at 480p.

Service may not be available in all places. For coverage information, see our coverage map for this network.

Network B:

In areas of Enhanced LTE service, you can expect average download speeds of 12-15 Mbps, and in 4G LTE coverage areas, you can expect average download speeds of 6-8 Mbps and upload speeds of 2-3 Mbps with an average device to network edge round-trip latency of less than 60ms. In 3G coverage areas, you can expect average download speeds of 600 kbps-1.4 Mbps download speeds and upload speeds of 350 Kbps-500 Kbps with an average device to network edge round-trip latency of 160ms.

Service may not be available in all places. For coverage information, see our coverage map for this network.

Network Management

Unless subscribed to a CREDO Mobile hotspot plan, unlimited plan subscribers may not use equipment as a hotspot or to tether to a computer. For Members who enroll in CREDO's Unlimited Data plan on or after May 8, 2017, data used in excess of 20GB in any monthly billing cycle is reduced in speed to 128kbps.

CREDO reserves the right in our Customer Agreement to terminate data Services or limit data transfers after excessive usage or to protect users or the network.

In providing Service, CREDO relies on networks and services provided by our suppliers. These suppliers may have their own network management practices that affect Services received by CREDO customers. LTE download speeds for lines subscribed to service on network A above will be limited to 5 Mbps.

Privacy

CREDO is committed to preserving your privacy and safeguarding your sensitive information. For information on our general information-gathering and usage practices see our Privacy Policy. Additionally, each quarter, CREDO releases a Transparency Report covering government requests for customer information.

Inquiries

If you have questions related to CREDO's Service, please visit our Contact page for information on how to contact us.

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